12th December 2019

Update 10:00

We have successfully identified the fault with our pumping station and will continue to monitor the situation. We anticipate the full restoration of your water supply. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 14:00

Update 07:30

Following the re-starting of our booster on Wicker Hall, we have recieved reports which indicate another issue on our network. We have dispatched a production technician to investigate the cause of no water contact in the area. 

We thank you for your patience and we will update this message as soon as one becomes available.

We are sorry for the inconvenience this has caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 09:30

Update 04:15

Following our technicians investigation, we identified a fault at a production site. We have successfully re-started the booster and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here.

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 10:00

 If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 01:45 and will be updated after 03:45