Wednesday 11 November - Thursday 12 November 2019

Update 14:35

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 18:35

Update 11:45

The repair team have returned to site and have now begun work to fix the burst water main. Due to the complexity of the bursts location, the team are continuing to expose the damaged section of pipework before repairs can begin. 

During this time we anticipate Denmark Close, Luxembourg Close and Cartsfield Way will experience a loss of supply. We ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the disruption to your water supply and thank you for your patience at this time. 

A further update will be provided after 13:45

Update: Thursday 12 November 10:30

Our local technician has attended this morning and following this we will be isolating the damaged section of pipework at approximately 11:00 to begin repairs.

During this time we anticipate Denmark Close, Luxembourg Close and Cartsfield Way will experience a loss of supply. We ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for any inconvenience caused and thank you for your understanding

A further update will be provided after 12:30

Update 17:00

Our repair team have dug down in order to expose the damaged section of pipework, however a further excavation is required in order to start repairs. 

We have restored the water supply and contained the leak on the pipework. Repair work will commence 12th December and customers will experience a loss of supply during this time. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

During the repair work we anticipate Denmark Close, Luxembourg Close and Cartsfield Way will experience a loss of supply.

We are sorry for any inconvenience caused.

This message will be updated after 8am Thursday 12th December.

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Luxembourgh Close which may be affecting you.

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 15:35 and will be updated after 17:35