Thursday 21st November 2019

Update 07:10

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 11:10 

Update 22:45

Our repair team are remain on site and are working to expose the damaged valve. All customers should now see their water supplies restored for the remainder of the repair.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 07:00 Friday 22nd November

Update 18:40

Our repair team continue to work on site on to dig to expose the damaged valve . As well as this our restoration team are on site and have managed to restore water to the all properties affeceted. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:00

Update 17:50

Our repair team are on site and have begun excavating to expose the damaged value. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:50

If you are in the above area and are experiencing problems with your water supply we currently have a damaged valve in which may be affecting you.

Our technician has assessed the problem, and a repair team is on site preparing to carry out the necessary work in order to restore supplies to normal.

Due to safety risks and the location of the damaged valve, it is likely that the High Street will need to be closed for the duration of these works. 

We are sorry for the inconvenience caused. 

This message was added at 15:30 and will be updated after 17:30