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Water Supply Problems - Chertsey - KT16

Monday 18 November 2019

The repair has been completed

Update 19:50

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Tuesday 19 november 2019.


If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Chilsey Green road which may be affecting you.

Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 3 hours.

We are sorry for the disruption to your supply and thank you for your patience.

This message was added at 18:55 and will be updated after 20:55. 


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