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Water Supply Problems - Dover - CT15

Monday 18th November 2019

The repair has been completed

Update 14:30

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 18:30


Update12:30

Our repair team remain on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 2 hours.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:30.


Update 10:15

Our repair team are now on site and work to fix the damaged water main is now underway. We have succesfully been able to redirect water supplies to the some customers within the affected area. However customers on East Langdon Road, The Street, Wheatsheafe Lane and Waterworks Lane will remain without water supplies whilst repairs are ongoing. We will provide an update and estimate on when this work should be completed as soon as one becomes available. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 12:15


If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on East Langdon Road which may be affecting you. Our technician is on their way to investigate and a further update will be provided as soon as possible.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

Please see below affected streets:

Hollands Hill
Long Hill Lane
East Langdon Road
The Street
Wheatsheafe Lane
West Side

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 08:00 and will be updated after 10:00

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