Sunday 17th November

Update 20:10

Our technician is continuing to restore the network to full pressure. We anticipate this will be competed within the next 1 hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Monday 18th November

Update 18:00

Our repair team have now completed the works on the damaged section of pipework. Our technician is on site to charge up the water, this may be a slow process in order to maintain the high quality of water. While this takes place customers may experience lower pressure of water supply.

We anticipate the main to be fully re-charged within the next 3-4 hours. 

We would like to thank you for your patience and understanding during this incident. 

This message will be updated after 20:00

Update 15:10

Our repair team are currently cutting out the damaged section of pipework. Once completed our team will begin to re-charge the main to restore full pressure of water to the area.

We will provide a further update and estimate of when the works should be completed as soon as one becomes available. 

We are sorry for any disruption caused throughout this incident.

We will update this message again after 17:10

Update 12:30

Our repair team have now fully exposed the main pipe and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:30

Update 12:00

Our repair team continue to dig down in order to expose the damage section of pipework so that repairs can be made, we anticipate that this process will take several hours. 

All customers should still have water supply albeit at a lower pressure than normal.

We apologise for the disruption this has caused and thank you for your patience.

This message will be updated after 14:05

Update 9:45

Our repair team have now begun works to expose the damage section of pipework. All customers should have water restored albeit at a lower pressure than normal whilst the repair takes place. 

We will provide an update and estimate on when the works should be completed as soon as one becomes available. 

We are sorry for the inconvenience caused and thank you for your patience.

This message will be updated after 11:45

Update 8:15

Our repair team are on site and the work to fix the damaged water main will be commencing shortly. Once an estimate for how long the work should have been calculated, we will provide a further update. 

For a list of streets affected please click here.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 10:15

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Ormskirk Road which may be affecting you. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 06:00 and will be updated after 08:00