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Water Supply Problems - Stanmore - HA7

Saturday 9 November 2019

The repair has been completed

Update 17:05

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Sunday 10th November 2019. 


Update 14:10

Our repair team remain on site and work to repair the damaged section of pipework is ongoing. Due to other services within the excavation this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers should remain with a water supply during this time, although this may be at a lower pressure than normal. 

We will update this message again after 18:00


Update 09:50

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers should remain with a water supply during this time, although this may be at a lower pressure than normal. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 13:50


Update 07:05

In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect. Our repair team are continuing the repair throughout the morning and we will provide an update on when these works are likely to be complete as soon as one becomes avaialable. 

We are sorry for the inconvenience caused.

This message will be updated after 09:05


If you are in the above area and are experiencing problems with your water supply, we have a burst main on The Broadway which may be affecting you.

Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 2-3 hours.

We are sorry for the disruption to your supply and thank you for your patience.

This message was added at 04:55 and will be updated after 06:55

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