04 June 2025

What we’re doing

We were made aware overnight of a burst water main on Scots Hill in Croxley Green. We’re pleased to confirm that repair works have been completed and water supply has now been restored to the customers who were previously without water. 

We're really sorry if you have had no water or lower water pressure than normal. Our repair teams remain on site at Scots Hill as we continue reinstating the carriageway and making the area safe for reopening. This is a complex operation, and while we’re working hard to complete the process, work may continue into the weekend. We’re carefully managing each stage to minimise disruption.

Ongoing roadworks

Work is continuing at Scots Hill, where a full road closure remains in place to allow the reinstatement to be completed safely. A signed diversion route is in place via Rickmansworth Road (A4125), Eastbury, and The Rookery (A412).
Due to the scale and complexity of the repair, reinstatement will be carried out in phases, with completion targeted for Saturday, 7th June. We’re doing everything we can to minimise disruption and safely reopen the road as soon as possible. 

Reinstatement Plan

Phase 1 – Tuesday 3rd June
Excavation of the damaged area began, assessing the full impact of the burst.

Phase 2 – Wednesday 4th - 5th Thursday June
Over 240 tonnes of base course was laid using tarmac paving machinery. Logistics continue to be challenging due to limited space and access.

Phase 3 – Friday 6th June
We’ll install 60 tonnes of surface course. This will be an intensive day of work and may extend into Saturday depending on site conditions.

Phase 4 – Saturday 7th June
Final surface works and site clearance are scheduled to begin at 6am, with works expected to complete by around 9am, subject to progress.

Travel Advice

Please allow extra time for journeys in the area, especially if you're travelling to or from local schools. We understand this has been disruptive, and we’re grateful for your continued patience.

We’ll continue monitoring the situation closely and provide updates as the restoration progresses. 

We'd like to thank you for your continued patience and understanding while these works are being completed. We'll update you again on the progress as soon as we have more information.

Appearance of your water

When your water returns, if it is discoloured or cloudy, don’t worry—this is normal. We know it doesn’t look nice, but it’s not harmful, and you can help by running your cold tap until it’s clear. To find out more, please click here.

We added this message at 11:00, and we'll update it again after 10:30am Thursday 5th June 

What’s happened so far

(Tuesday 3rd June 2025)

(12:30) Repair works are now complete, however, flushing/sampling needs to be carried out so that we can return the water to service safely, during this time, there will still be interuption to your water supply

(10:30) Water has been delivered directly to all PSR customers without water, and pallets of water were also delivered for the rest of Hedges Way to collect.

(08:20) The team is continuing to dig down and expose the main. It is expected that 75 households on Hedges Way will still have no water. Our team is arranging for bottled water to be delivered to those in this street. 

(06:25) The team are in the process of excavating to expose the damaged section of the main. Further equipment has been requested on-site to assist with repairs.

(03:45) The team will attempt a rezone, which will restore water for some customers, albeit at a lower pressure than normal. Some customers will still experience no water.

(03:00) Traffic management is now on site and has been set up.

(02:25) Our technician and a repair team are on site and awaiting the arrival of traffic management.

(Monday 2nd June 2025)

(23:40) We have received a report of a burst on Scots Hill, Croxey Green.

(23:35) Our network team noticed a drop in pressure in the area, which suggests there may be an issue with the main network. Our technician has been dispatched to investigate.