Wednesday 2nd – Friday 4th October 2024

We're sorry for the problems with your water. There was a burst water main in the local area, related to yesterday's water supply outage. Our repair teams have been working through the night and have fixed the burst. Your water should be back to normal, although some customers may still be experiencing low pressure.

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear.

Road Closure

The following road closures remain in place while we finalise the repairs and so our team can work safely. Please use an alternative route. 

• Wheeler's Lane, Brentwood, CM14 5SB
• Princes Road, Brentwood CM14 5TQ.  Please use alternative routes.

We’re sorry for any disruption to your journeys.

Bottled water

Our bottled water station is now closed. If you still have no water, please contact us to let us know and we'll make arrangements to deliver this to you.

Once again, thank you for your patience and understanding at this time.

We updated this message at 15:45

What's happened so far

Thurs 3 Oct, 22:45 Burst has been fixed, pressure in the network was building back up

Thurs 3 Oct, 19:00 Continuing to deliver bottled water to those on the Priority Services Register and the collection point is restocked

Thurs 3 Oct, 17:00 The burst main had led to customers having no water

Thurs 3 Oct, 14:15 Our teams are fixing a burst in the area, causing low water pressure

Thurs 3 Oct, 08:30 We're continued to make adjustments to the pumping station and network, and we've opened a new bottled water collection point.

Wed 2 Oct, 19:45 Tankers are on-site providing additional water into our network

Wed 2 Oct, 17:50 Our bottled water collection point opened at 6.15pm for those with no water.

Wed 2 Oct, 16:00 We redirected water from other areas and repaired a burst water main, some customer may have water restored.

Wed 2 Oct, 14:00 We're redirecting water from other areas across our network and repairing a burst main in the area.

Wed 2 Oct, 12:15 We're working with UK Power Networks to restore power, and we're delivering bottled water to our vulnerable customers. 

Wed 2 Oct, 09:15  We’ve been made aware of a fault at a local pumping station due to a power outage. Our technicians are on site investigating.