3. Locate your stop taps
In case of a burst pipe, knowing where your stop taps are can make all the difference. A quick shut-off can help prevent extensive water damage to your home, and therefore avoid any costly fixes.
Our handy how to guides
Our video guides cover everything from finding stop taps to wrapping up pipes. Follow these simple instructions to get your home winter-ready.
Our commitment to a worry-free winter for you
We’re not just here for emergencies. As the winter chill sets in, we’ve prepared by testing, restocking, and making sure our teams and equipment are ready 24/7 to keep your water flowing. Here’s how we’re supporting you this season:
- Stocking up on sand bags, salt and grit to manage any icy or frozen leaks
- Servicing our vehicles to make sure they’re winter ready
- Stocking bottled water in case of any water supply interruptions
Extra assistance for those in need
Winter brings additional needs, and our Priority Services Register makes sure extra help is available. We’re committed to supporting those with additional requirements and making sure everyone has what they need, from bottled water to assistance with bills. If you have a vulnerable friend, family member, or neighbour, checking in on them during winter can make a big difference. Whether it’s for yourself or someone close to you, let us know if extra help is needed this winter by registering for Priority Services.
Financial support
If you’re having trouble paying your bills this winter, or you feel you'll struggle to keep up with your payments, we're here to help.
Know who to call
If you encounter issues this winter, it’s important you know who to call for assistance:
For a warmer, worry-free winter, start preparing your home today. And remember, we’re here to support you every step of the way!
Our current alerts and works
Stay informed this winter by checking current water supply alerts, unplanned outages, and essential works in your area. Being aware helps you prepare and avoid any unexpected disruptions even during colder months when pipes and water supply can be at risk.
Find out more
Got a leak in your home?
Small issues like dripping taps, leaking pipes, or damp patches can quickly lead to costly repairs if ignored. Our FREE Leak Visit service is here to help. Expert plumbers can fix common household leaks, provided they have a constant flow and are easy to reach.
Book a FREE Leak Visit
Keep life flowing this winter
Even in winter, small leaks and everyday water waste can quickly add up, affecting your water supply and bills. Our top tips show how simple changes to daily habits—like washing dishes, brushing teeth, and doing laundry—can make a real difference and help you save water.
Get winter water-saving tips