Useful Information

Below are a list of links to our online forms and helpful advice.

If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.

Customer Information

Our Core Customer Information document shows how we provide our services to our household customers and information for customers who want to know more about the different services we provide, our charges, how we help and support customers and how they can get in touch with us.

We’ll always try and provide you with the best possible service. If we fall short of the standards we set ourselves, we’ll make sure we put it right.

View our Guaranteed Standards Scheme